Choose the channel that matches your question. Include the relevant Shield Users page and enough context to make the request specific. James Whitaker is the publication’s named author; product support and account administration remain with the relevant vendor.
Editorial inquiries
Use this address for corrections to product capabilities, access conditions, pricing units or an interpretation in a guide. Include the page URL, the passage at issue and the official documentation you believe is more current. For a new product suggestion, explain its collection method, output and relevance to one of the six protection hubs.
Partnerships and product information
Use this channel for product briefings, research proposals and collaborations. Describe the proposed arrangement, intended audience and product scope. A commercial conversation is separate from the evidence required to change a product description or editorial assessment.
Promotional links and disclosures
Use this channel for questions about a promotional link, the SHIELDUSERS registration parameter or a disclosure on this site. Include the page URL, destination link and exact wording you are asking about. Product corrections still go to the editorial address. Read our editorial policy for the current offer and link rules.
Privacy and data inquiries
Use this address for questions about this website’s data handling or a request relating to information you supplied to Shield Users. Identify the page or interaction involved. Please avoid sending passwords, API keys, complete identity documents or another person’s account data in an initial email.
Press and media
For questions about a published guide, the comparison method or a quoted passage, include your publication, topic and deadline. Please identify the specific version or page you are referring to so the source context is clear.
Corrections and response expectations
We assess a factual correction using the linked source, the plan or product version involved and the wording on the page. A supported change may update the product facts, their interpretation or both. The editorial policy explains that process. This page does not promise a fixed reply deadline.
If your question concerns a ShieldLabs registration, bonus credit or another vendor’s account, use that vendor’s own support. Shield Users cannot modify a provider’s billing, access or risk decisions.